Simply rambling!

Today, we went to Gemetee Delf (Delft's government department) to extend my temporary resident permit. Due to some reason, we were not allowed to extend our permit here. We are then refer to IND (department in charge of issueing resident permit). We asked IHE's staff to help us to make a call to IND for appointment because we cannot speak dutch. She called and her call was kicked from one department to another department for at least 3 times. Lastly, she was connect to the correct department, BUT, the officer said they were busy, cannot help! What kind of service is this? They make me think of Malaysian's government service... Is it true that all government servants are same, no matter in which country!